10364 FAQ – Everything You Need to Know

Withdrawal processing times vary depending on the payment method you select, but we aim to process all requests as quickly as possible for our Philippine players. Once a withdrawal request has been approved, your funds will be on their way according to the timeframe of your chosen method. Ensuring your account details are verified and up to date helps avoid any delays during the processing stage. If your withdrawal has not arrived within the expected timeframe, log in to your account dashboard to check its current status. For further assistance, reach out to our support team using the contact details in the footer of this page.

Minimum deposit amounts are set to keep things accessible for Philippine players across different budget sizes. The specific minimum varies depending on the payment method you choose, so check the deposit section in your account dashboard for the most accurate and up-to-date figures. All amounts are shown in PHP, making it easy to plan your session without any guesswork. Depositing within the stated limits ensures your funds are credited to your balance smoothly and without complication. If you have questions about a specific payment method or limit, our support team is on hand around the clock to help.

Most deposits are credited to your 10364 balance in real time or within a few minutes. Occasionally, a payment may take slightly longer due to processing on the payment provider's end rather than on our platform. If your deposit has not appeared after 15 minutes, first check your transaction history within your account to confirm whether the payment was received. If the transaction shows as pending, please wait a little longer before contacting support. Should the issue persist after a reasonable wait, reach out with your transaction reference number so our team can investigate and resolve it as quickly as possible.

Voucher codes can be redeemed through the Voucher section, accessible from the main navigation menu. Once there, enter your unique voucher code in the designated field and confirm the redemption to apply the reward to your account. Make sure you are logged in before attempting to redeem a voucher, as the reward will be credited directly to your player account. Each voucher has its own set of terms — such as an expiry date or minimum qualifying amount — so read the conditions carefully before redeeming. If your code is not being accepted, double-check that it has been entered exactly as issued and that it has not already expired or been used.

Each promotion at 10364 comes with its own specific terms that define which product areas it applies to — some offers are valid for sports betting only, others for games, and some cover both. Always read the full terms displayed on the Promotions page or within the offer details in your account before placing a bet or spin to ensure you are using the promotion in an eligible way. Applying a bonus to an ineligible product may result in the promotion being voided, so it is important to check the conditions first. If you are unsure which areas a particular offer covers, the support team can clarify this for you quickly. Most promotions are clearly labelled with their applicable sections to make this as straightforward as possible.

If a promotion you claimed is not showing in your account, first try refreshing your browser or logging out and back in to trigger an update. Some bonuses are credited instantly while others may take a short time to process after the qualifying action is completed. Check that you met all the stated conditions for claiming the offer — such as minimum deposit amount, game type, or opt-in requirement — as missing any of these can prevent the reward from being applied. If everything appears correct and the promotion is still not visible after a reasonable wait, contact our support team with the promotion name and details of the qualifying action so we can investigate promptly. Our team is available around the clock to assist all Philippine players with promotion queries.