Safe Play Philippines 21+ Only

10364 Responsible Gaming – Play Smart, Stay in Control

Having fun is the whole point at 10364. But we also know that keeping gaming healthy matters — for you, your family, and the wider Philippine community. This page lays out everything you need to know to stay in control and enjoy the platform on your own terms.

Our Commitment

What Responsible Gaming Means at 10364

Entertainment is better when it stays on your terms. Here is how we help you keep it that way.

Deposit & Spending Limits

Managing how much you deposit each day, week, or month is one of the most effective ways to keep gaming within a healthy budget. At 10364, you can request a deposit limit through our support team at any time, and that limit will be applied to your account promptly. Once a limit is set, it cannot be increased immediately — there is a mandatory cooling-off period before any upward adjustment takes effect, giving you time to reflect on your decision. Lowering your limit, on the other hand, takes effect right away. We encourage every player to set a limit that genuinely reflects their entertainment budget rather than their maximum available funds.

Session Time Awareness

Losing track of time is one of the most common ways that gaming shifts from entertainment to something more problematic. 10364 recommends that all players take regular breaks and set a personal time budget before each session begins. You can contact our support team to discuss session reminder options that suit your playing habits. It helps to treat your gaming sessions the same way you would any other leisure activity — scheduled, time-limited, and balanced against other parts of your life. If you notice that gaming is routinely eating into sleep, work, or family time, that is a clear sign to step back and reassess.

Self-Exclusion Options

If you feel that you need a longer break from gaming altogether, self-exclusion is available and we will action it without question or delay. You can request a self-exclusion period of 30 days, 90 days, six months, or a longer indefinite period by contacting our support team directly. During a self-exclusion period, your account will be suspended and you will not be able to access any gaming features on the platform. We also ask that you do not attempt to open a new account during a self-exclusion period, as doing so would be a breach of our terms. Returning after a self-exclusion period requires a deliberate reactivation step with a built-in reflection pause, so there is no accidental re-entry.

Protecting Minors

10364 is strictly an adult platform — access is permitted only to verified players aged 21 years and above, in line with Philippine gaming regulations. During the registration process, age verification is required, and we reserve the right to request additional documentation at any point if we have reason to suspect a player's stated age. We strongly encourage parents and guardians to make use of parental control software and to keep their account credentials private and secure so that younger household members cannot access the platform. Any account found to be registered by or used by a minor will be closed immediately and remaining funds returned to the account holder. Protecting young people from gambling harm is a non-negotiable commitment for us.

Know the Signs

Spot Problem Gaming Before It Escalates

Honest self-reflection is a strength, not a weakness. Check in with yourself regularly.

Problem gambling can develop gradually and it does not always look the way people expect — it is not always about large losses or dramatic events. Sometimes it starts as chasing a small loss, or telling yourself you will stop after one more game, or feeling irritable when you are not playing. Recognising these patterns early is the most powerful thing you can do. The following questions are a simple self-check that you can run through at any time. If you answer yes to two or more of them, we genuinely encourage you to reach out to a support organisation or contact our team to discuss your options.

  • Do you spend more money on gaming than you originally planned?
  • Have you tried to cut back on gaming but found it difficult?
  • Do you think about gaming frequently when you are doing other things?
  • Do you gamble to try to win back money you have lost?
  • Has gaming caused tension, arguments, or concern among your family or friends?
  • Do you feel anxious, restless, or upset when you are not able to play?
  • Have you hidden your gaming habits or the amount you spend from people close to you?

Where to Get Help in the Philippines

If you or someone you know is struggling with problem gambling, reaching out to a dedicated support service is always the right move. The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming helpline that provides confidential guidance to players and their families. You can also speak to a trained counsellor through community mental health centres available in most Philippine cities and municipalities. Our own support team can be reached at the email address listed in the footer of this page, and we will treat every request for help with complete confidentiality and without judgement. You do not need to be in crisis to ask for support — if something feels off about your gaming habits, a conversation early on is far easier than waiting until the issue has grown. Remember that seeking help is a sign of self-awareness and courage, and there are people ready to assist you every step of the way.

Quick Answers

Responsible Gaming Questions, Answered

You can request a deposit limit by contacting our support team at the email address listed in the footer of this page. Tell us the amount you would like to set and the period it should apply to — daily, weekly, or monthly — and we will apply it to your account promptly. Once set, any request to increase the limit will be subject to a mandatory cooling-off period before taking effect, so your safeguard stays firmly in place. Lowering your limit takes effect immediately. We recommend reviewing your limit regularly to make sure it continues to reflect a comfortable and sustainable entertainment budget.

Yes. You can request a temporary self-exclusion period — ranging from 30 days up to six months or longer — without permanently closing your account. During this time your account will be suspended and you will not be able to log in or access any games. When the exclusion period ends, you will need to take a deliberate step to reactivate your account, which gives you a built-in moment to reconsider. If you feel you need a permanent break instead, we can action a full account closure on request.

The minimum age to register and play at 10364 is 21 years old, in accordance with Philippine gaming regulations. Age verification is required during registration, and we may request supporting documents at any point. Any account found to belong to a player under 21 will be closed immediately and the matter handled in line with our legal obligations. We also strongly encourage parents and guardians to keep their login credentials private to prevent underage access.

PAGCOR operates a responsible gaming helpline that offers confidential support to players and families across the Philippines. Community mental health centres in most cities and municipalities also provide counselling services. Our own support team at 10364 is available via the email in our footer and will respond confidentially and without judgement. You do not need to be in crisis — if something feels off about your gaming habits, reaching out early is always the best approach.
Play with Confidence

Ready to Enjoy 10364 the Right Way?

Use the tools available, know your limits, and make every session something you feel good about. If you have more questions, our FAQ has you covered — or go ahead and create your free account today.

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