10364 Privacy Policy – Here's How We Protect Your Personal Data

When you register an account on 10364, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information necessary to process deposits and withdrawals, such as your preferred payment method details, which are handled in accordance with the applicable security standards. During your sessions on the platform, we automatically gather technical data including your device type, browser, IP address, and interaction logs, which help us maintain platform stability and improve your experience. If you contact our support team, we will retain the content of those communications to resolve your concern and improve our service quality over time. We do not knowingly collect personal data from individuals under the age of 21, and any account found to belong to an underage player will be closed immediately. All data we collect serves a specific and lawful purpose, and we do not collect information beyond what is reasonably necessary to deliver the 10364 service to you.

The primary reason we collect your personal data is to operate your account, process transactions, and deliver the gaming and betting services you signed up for on 10364. We use your contact details to send you important account notifications — such as deposit confirmations, withdrawal updates, and security alerts — and, where you have opted in, relevant promotional offers that may interest you as a Philippine player. Your identity information is used to verify that you meet the eligibility requirements, comply with our responsible gaming obligations, and satisfy any regulatory or anti-money laundering checks that apply to online entertainment platforms in the Philippines. Technical and behavioural data helps our team identify and fix platform issues, prevent fraud, and understand how players interact with different features so we can prioritise improvements effectively. We may use anonymised, aggregated data for internal analytics and business reporting,but this data cannot be traced back to any individual player. We will never sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances.

10364 does not share your personal information with third parties except where it is strictly necessary to deliver the service or required by applicable Philippine law. We work with trusted service providers — including payment processors such as GCash and Maya — who handle specific operational functions on our behalf, and these partners are bound by contractual obligations to process your data only for the purposes we specify. In some cases, we may be required to disclose your information to government authorities, law enforcement agencies, or regulatory bodies in the Philippines if we receive a valid legal request or if disclosure is necessary to prevent fraud or protect the safety of other users. We do not share your data with any entity outside the scope described above, and we regularly review our third-party arrangements to ensure continued compliance with data privacy standards. Any third-party provider that handles your data on our behalf is required to maintain appropriate technical and organisational security measures equivalent to our own. If there is ever a change in how we share data that materially affects your rights, we will update this Privacy Policy and notify registered players through the platform interface.

We take the security of your personal information seriously and implement a combination of technical and organisational measures to protect it against unauthorised access, loss, misuse, or disclosure. All data transmitted between your device and the 10364 platform is encrypted using industry-standard protocols, and sensitive account information is stored in secured environments with access restricted to authorised personnel only. We conduct regular internal reviews of our data handling practices and update our security measures as threats evolve and technology improves. Registered players are also responsible for maintaining the security of their own login credentials — using a strong, unique password and never sharing account access with another person reduces the risk of unauthorised use significantly. In the event that a data breach occurs which is likely to affect your rights or freedoms, we will notify you and the relevant authorities in accordance with the applicable requirements under Philippine data privacy law. While we make every reasonable effort to protect your data, no online system can guarantee absolute security, and we encourage players to remain vigilant about their own account activity and to report anything suspicious to our support team immediately.

As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173) that 10364 is committed to honouring fully and transparently. You have the right to access a copy of the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to request deletion of your data in circumstances where we no longer have a lawful basis to retain it. You also have the right to object to certain types of processing — including direct marketing communications — and to withdraw your consent at any time where consent is the legal basis for processing your data. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, which oversees the enforcement of data protection law in the country. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page, and we will respond to your request within a reasonable timeframe in accordance with applicable law. We are committed to making this process as straightforward as possible so that every 10364 player can manage their personal data with confidence and clarity.

We retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine laws and regulations — including anti-money laundering and financial record-keeping obligations that may require retention for a defined period after account closure. When your data is no longer needed, it will be securely deleted or anonymised in a manner that prevents it from being linked back to you. This Privacy Policy may be updated from time to time to reflect changes in our practices, technology, or legal requirements, and the effective date at the top of the page will always reflect when the most current version came into force. Continued use of the 10364 platform following any update to this policy constitutes your acceptance of the revised terms, so we encourage you to review this page periodically. If material changes are made that significantly affect how we handle your data, we will make reasonable efforts to inform registered players through the platform or by email. For any questions about this Privacy Policy or how your data is handled, please refer to the FAQ page or reach out to the support team directly.